Beyond recovery: a managerial framework for building resilient teams in high-risk and complex operational environments

Resumo

Organizations operating in high-risk and high-complexity sectors are exposed to disruptions whose consequences may be catastrophic for people, assets, communities and institutional legitimacy. In this context, organizational resilience cannot be reduced to post-crisis recovery. It involves the capacity to anticipate weak signals, adapt routines, absorb shocks, recover operational functionality and institutionalize learning. The central problem addressed in this study is the absence of an integrated managerial framework capable of explaining how organizations can deliberately build resilient teams rather than treating resilience as an intuitive, fragmented or post-event phenomenon. The study adopts a qualitative, theoretical and conceptual design supported by an integrative literature review. The review draws on peer-reviewed literature on organizational resilience, high-reliability operations, internal crisis communication, operational risk management, safety voice, leadership and occupational well-being. Methodologically, the study follows principles of evidence-informed management review and integrative synthesis, with explicit inclusion criteria, thematic coding and conceptual mapping. The results propose a multidimensional understanding of resilient teams and an integrated six-phase managerial cycle that connects vulnerability diagnosis, resilient leadership development, dialogic communication, well-being and readiness, simulation-based training and continuous learning. The study argues that resilience is not a static attribute but a dynamic team capability produced by managerial choices, communication quality, psychological safety, operational discipline and learning routines. The framework is transferable across high-risk sectors and provides a basis for subsequent empirical validation in industrial settings.